Modalités et conditions

1. Acceptance of Terms

By accessing or using the National Wireless website, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use this website.

For questions or concerns, contact our Client Care Group:

Phone: 1-800-268-4566 ext. 235

2. Changes to These Terms

National Wireless reserves the right to revise these Terms & Conditions at any time. Any updated version will take effect from its publication date on this website. We encourage you to review this page periodically to stay informed of any changes. Continued use of the website after changes are posted constitutes your acceptance of the revised terms.

3. Orders & Order Processing

By placing an order and/or activating your device, you acknowledge and agree to the Terms & Conditions of both National Wireless and Bell Mobility.

Bell Mobility Terms of Service: https://www.bell.ca/Bell_Mobility_Terms_of_service

3.1 Order Requirements

• You must be 18 years of age or older to place an order.

• A credit check is required for all orders, including zero-dollar device purchases.

• Bell Mobility must approve your credit before National Wireless can process your order or ship any device.

• A credit card number is required for the credit check process.

3.2 Pricing

Device and rate plan pricing are subject to change without notice from National Wireless or Bell Mobility, even after your order has been placed. We will make every reasonable effort to notify you of pricing changes or inventory issues before processing your order. However, National Wireless is not responsible for any price increases or decreases, or delays caused by inventory availability. Pricing is only confirmed once a complete and accurate order has been entered into Bell’s systems.

3.3 Electronic Errors

National Wireless is not responsible for electronic errors that result in delays or errors in order processing.

4. Shipping & Delivery

• All devices are shipped via Purolator, Monday to Friday between 9:00 AM and 5:00 PM.

• A signature is required upon delivery. Please provide a delivery address where someone will be available during business hours.

• If no one is available to sign, your package may be held at the nearest Purolator depot for up to 5 business days. Retrieval of the package from the depot is your responsibility.

• We ship overnight within Ontario and via ground or air to other locations within Canada. Ground shipping may take up to 6 business days depending on your location.

• Since your device is activated at the time of shipment, National Wireless cannot provide service credits for any days lost while your device is in transit.

5. Returns & Buyer’s Remorse Policy

5.1 General Return Conditions

All returns must meet the following conditions:

• Products must be returned to the original point of purchase in “like new” condition, including all original parts, accessories, manuals, and packaging.

• All user-enabled locks, passwords, and security features must be removed before return. For Apple iPhones, “Find My iPhone” must be disabled. On non-Apple devices, all tracking or security apps must be disabled or removed.

• No cash refunds are provided. Any charges incurred for airtime, data usage, web browsing, long distance, or other services used will still apply.

5.2 Final Sale Items

The following items are non-returnable and non-refundable:

• Headsets and software

• Prepaid and gift cards (e.g., Bell prepaid cards, long-distance cards)

• SIM Cards

For software issues, please contact the software vendor directly.

5.3 Consumer Device Returns

Consumers may request a refund or exchange on any device within 15 days of purchase.

Note: Customers with accessibility needs are entitled to a 30-day return window.

5.4 Corporate Device Returns

Corporate customers may request a refund or exchange within 14 days of purchase, or upon 30 minutes of airtime use or 50 MB of data usage — whichever occurs first.

Modems, routers, and switches are non-returnable and cannot be exchanged without prior evaluation by the Manufacturer’s Technical Support team.

5.5 Return Processing

Invoice adjustments or refunds for Buyer’s Remorse returns will not be processed until the returned product has been received and inspected at the original point of purchase.

6. Product Warranty

• Accessories are covered under the manufacturer’s warranty for one (1) year from the original date of purchase.

• Defective items that fall within the manufacturer’s warranty may be exchanged within the first 30 days at the original point of purchase.

• After 30 days, warranty exchanges must be handled directly through the accessory manufacturer on a ship-to-home or ship-to-office basis.

7. Website Accuracy & Limitation of Liability

7.1 Website Content

While National Wireless makes every effort to ensure that the information on this website is accurate and up to date, this website is provided “as is” without any representations or warranties regarding the accuracy, completeness, or timeliness of its content.

In the event of a discrepancy between prices shown on the website and prices at our retail locations, the retail location price shall be considered correct.

7.2 Limitation of Liability

To the fullest extent permitted by law, National Wireless shall not be liable for any incidental, indirect, consequential, or special damages arising from your use of this website or any linked websites. This includes, without limitation, damages resulting from:

• Loss of profit or revenue

• Loss of contracts or business relationships

• Loss of data or information

• Loss of anticipated savings

This limitation applies regardless of whether National Wireless was advised of the possibility of such damages.

7.3 Website Availability

National Wireless does not guarantee that this website will be continuously available, uninterrupted, secure, error-free, or free from viruses or other harmful components. The website may be subject to outages, delays, or interruptions caused by third-party factors beyond our control.

In the event of a material service interruption, National Wireless will use commercially reasonable efforts to restore normal operation. If such efforts are unsuccessful, your sole remedy is to cease using the website and, where applicable, terminate the relevant service agreement.

7.4 Your Use of the Website

You use this website at your own risk. Any content, material, or data you download or access through this website is done at your own discretion. National Wireless is not responsible for any damage to your device, loss of service, or loss of data resulting from your use of this website.

By using this website, you agree to waive any claims relating to:

• Alleged infringement of proprietary rights

• Alleged inaccuracy of content

• Any claim that National Wireless should indemnify or hold you harmless arising from your use or republication of content from this site

8. Intellectual Property

All intellectual property rights relating to this website — including but not limited to content, design, logos, and trademarks — are owned by National Wireless. No part of this website may be copied, distributed, or used for any commercial purpose or financial gain without the express written permission of National Wireless.

9. Contact Us

If you have any questions about these Terms & Conditions, please contact our Client Care Group:

Phone: 1-800-268-4566 ext. 235

For more information about National Wireless, please visit the About Us section of this website.